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Fellow Facing Payment FAQ with Messaging
Q: Can you provide me with a copy of my financial contract?
A: Unless you paid Pathrise up front, you signed a contract with a third party that we work with to provide our fellows with loans to cover the cost of the program. Due to confidentiality laws protecting your private, financial information, we don't have access to those contracts but you should have definitely received a copy of the contract right after you applied and were approved for the loan. I've copied our Customer Operations Team on this message, who will be in touch within 48 hours to confirm the provider your contract is with and let you know how to get in touch with them.
Q: Who is [Meratas, UNISA] and why are they reaching out to me?
A: Meratas, UNISA is the new servicer for the financial contract you signed with Leif! I've copied Customer Operations on this message, who can provide additional information.
Q: I'm trying to get in touch with [Edly, Stride, Climb, Meratas, UNISA], how do I do that?
A: I've copied Customer Operations on this email so that they can provide additional support for you within 48 hours! Please "reply all" if you still have questions after reaching out:
Edly Support
- email [email protected] or call (888) 4MY-EDLY
Climb Support
- email [email protected] or access live chat at climbcredit.com or on your School Portal page
- Their team is available 10am–8pm ET, Monday–Friday
Clasp Support (formerly Stride)
- email [email protected] or call 241-775-9960
Meratas Support
- email [email protected] or call 860-217-2430
- Their team is available 9:00 AM to 6:00 PM CT, Monday - Friday
UNISA Suppport
- email [email protected] or call (800) 875-8910
- Their team is available available 8:30 AM to 4:30 PM MST, Monday - Friday
Q: Why am being charged payments while i'm still not "placed"?
A: Some of our payment methods do require in program payments but I'm not able to verify the type of contract you signed. I've copied Customer Operations on this email, who will be in touch to support within 48 hours! In the meantime, locating the financial contract you signed is a great first step. Feel free to "reply all" to keep me in the loop here!
Q: Why is my loan balance growing?
A: I've copied our Customer Operations team on this email, who will be in touch to support you with your question, as this isn't my area of expertise in the business! With that said, locating the financial contract you signed and reading the terms is a great first step. Feel free to "reply all" to keep me in the loop here!
Q: I lost my job! What should I do?
A: I'm so sorry to hear about your job loss. I've copied Customer Operations on this email, who will be in touch within 48 hours to support you with next steps as it pertains to your payments. That said, the best thing to do is to contact the third party you signed your contract with, letting them know about your job loss so that they can provide you with support from their end, as well.
Q: I'm a former fellow who finished the program and didn't receive an offer but I just got an email from [Edly, Stride, Climb, Meratas, UNISA]. Why is this happening?
A: Thanks for reaching out and letting me know! I've copied Customer Operations on this email, who will be in touch within 48 hours to support you. Please feel free to reply all with any additional questions to keep me in the loop!
